Refund/return Policy
1. POLICY OVERVIEW Mentirosos LLC (“we,” “us,” or “our”) wants our customers to be satisfied with their purchases. This Refund & Return Policy explains the conditions under which refunds, returns, and exchanges are accepted for products purchased through www.purosmentirosos.com (the “Website”). By placing an order on our Website, you agree to the terms outlined in this Refund & Return Policy.
2. RETURN ELIGIBILITY We accept returns and exchanges under the following conditions: • Requests must be made within fourteen (14) days of the delivery date • Items must be unused, unworn, unwashed, and in original condition • All original tags must be attached • Items must be returned in original or suitable packaging Any items returned that do not meet these conditions may be rejected or returned to the customer at the customer’s expense.
3. NON-RETURNABLE ITEMS The following items are not eligible for return or refund: • Items that have been worn, used, altered, or washed • Items returned without original tags • Final sale or clearance items (if marked as such at purchase) • Items damaged due to misuse, negligence, or improper care
4. PROOF OF PURCHASE To initiate a return or exchange, customers must provide proof of purchase, such as an order confirmation email or order number.
5. REFUNDS Once a returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be issued to the original method of payment used at the time of purchase. Refunds are processed within a reasonable timeframe after approval; however, posting times may vary depending on your financial institution or payment provider. Original shipping charges are non-refundable, except where required by law or if the return is the result of our error.
6. EXCHANGES We offer exchanges for eligible items that meet the return conditions outlined in this policy. Exchanges are subject to product availability. If the requested exchange item is unavailable, the customer may choose to receive a refund instead.
7. RETURN SHIPPING COSTS Customers are responsible for all return shipping costs unless the return is due to an error on our part, such as: • Incorrect item shipped • Defective or damaged item received In cases where the error is ours, we will provide instructions for return shipping or issue an appropriate remedy.
8. PROCESSING TIME Please allow sufficient time for your return to be received, inspected, and processed. We are not responsible for delays caused by return shipping carriers or lost return packages. We recommend using a trackable shipping method when returning items.
9. DAMAGED OR DEFECTIVE ITEMS If you receive an item that is damaged or defective, please contact us within a reasonable time after delivery at info@purosmentirosos.com. To help us resolve the issue efficiently, you may be asked to provide: • Your order number • A description of the issue • Photographic evidence of the damage or defect If the issue is confirmed to be the result of our error or a manufacturing defect, we will offer an appropriate resolution, which may include a replacement, exchange, or refund at our discretion.
10. INCORRECT ITEMS If you receive an incorrect item, please notify us as soon as possible. Once verified, we will provide instructions for returning the incorrect item and arrange for the correct item to be sent, when available.
11. ORDER CANCELLATIONS Orders may be canceled only before shipment. Once an order has been processed or shipped, it cannot be canceled and must instead follow the return process outlined in this policy. To request a cancellation, please contact us promptly at info@purosmentirosos.com.
12. REFUSED OR UNDELIVERABLE PACKAGES Packages that are refused by the customer or returned to us as undeliverable due to incorrect address information may be subject to additional shipping charges. Any refund issued for such orders may exclude original shipping costs.
13. ABUSE OF RETURNS We reserve the right to refuse returns, exchanges, or refunds if we suspect abuse of this policy, including excessive or fraudulent return activity.
14. CHANGES TO THIS POLICY Mentirosos LLC reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be effective immediately upon posting on the Website. It is the customer’s responsibility to review this policy before making a purchase.
15. GOVERNING LAW This Refund & Return Policy shall be governed by and construed in accordance with the laws of the State of Texas, United States.
16. CONTACT INFORMATION For questions regarding returns, refunds, or exchanges, please contact: Mentirosos LLC Email: info@purosmentirosos.com Location: Midland, Texas, United States